Keep your pieces in a cool, dry place,ideally in separate pouches to prevent scratching. Silver and gold-plated jewels deserve rest as much as you do; store them away from sunlight to maintain their glow and energy.
Shipping Options
We ensure your order reaches you as soon as possible ; carefully packaged and shipped with love from Istanbul.
Processing Time
Orders are processed and shipped within 1-2 business days, excluding weekends and holidays. You will receive a confirmation email with a tracking number once your order has shipped.
International Shipping
We offer international shipping to select countries. Shipping costs and delivery times will vary based on the destination. Please note that international orders may be subject to customs fees or import taxes, which are the responsibility of the customer.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order via our carrier’s website or directly through your account on our store.
Returns
We want you to be completely satisfied with your purchase! If for any reason you are not, you can return unworn, unwashed, and undamaged items within 15 days of delivery for a full refund.
Return Window: 15 days from the date of delivery.
Conditions: Items must be in their original condition with tags attached. Items that are worn, damaged, or altered will not be accepted.
Exclusions: Sale items, gift cards, and final clearance items are non-returnable.
Return Process
Request a Return: Visit our [Returns Page] and enter your order number and email address to start the return process.
Ship Your Items: Once your return is approved, you will receive a prepaid shipping label via email. Package your items securely and attach the label to the outside of the package.
Refund Processing: Once we receive and inspect your returned items, we will issue a refund to your original payment method within 5-7 business days. You will receive a confirmation email once the refund has been processed.
Exchanges
If you need a different size or color, please initiate a return for the original item and place a new order for the desired item. This ensures faster processing and reduces the chance of items going out of stock.
We accept a variety of payment methods to make your shopping experience as convenient as possible:
Credit & Debit Cards
We accept all major credit and debit cards, including:
Visa
MasterCard
American Express
Discover
Digital Wallets
For a faster checkout experience, we also accept payments via digital wallets:
PayPal
Apple Pay
Google Pay
Gift Cards
If you have a gift card, you can apply it at checkout by entering the gift card code in the designated field.
Payment Security
We take your privacy and security seriously. All transactions are encrypted and processed through secure payment gateways to protect your information. We do not store or share your credit card details.
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HOW SHOULD I CARE FOR MY LA NUIT PIECES?
Each La Nuit piece is handcrafted with precision and heart, treat it with the same love. Avoid contact with water, perfume, or harsh chemicals. Gently polish with a soft cloth after wear and store it in its original La Nuit pouch to preserve its lunar shine.
STORAGE & LONGEVITY
Treat your jewellery as a living talisman. Store each piece separately in a dry, shaded place to prevent friction and fading. Allow your jewels to breathe, to rest, and to remain timeless; just as they were meant to be.
HOW CAN I FIND MY RING SIZE?
To find your perfect fit, wrap a soft measuring tape around the base of your finger or use a string and measure it against a ruler. Compare the circumference with our size chart to discover your match,the one that feels meant to be.
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